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Callum Laird
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Feb 28, 2021

A thought dump: some thoughts on how councils can eliminate pain points in household recycling services.

Some thoughts on how Dundee City Council could improve the user experience and pain points of using Riverside Recycling Centre services. — Today, I loaded the entire boot of my estate car with rubbish to dispose of at the dump. I arrived at Riverside Recycling Centre and joined the queue, with around 20 cars in front of me. I waited for an hour only to be turned away by a very remorseful…

Service Design

3 min read

A thought dump
A thought dump
Callum Laird

Callum Laird

He/him/his • Designer, cat dad, Volvo driver, coffee consumer and tech enthusiast. Dreaming of making the world a better place through design.

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