A thought dump: some thoughts on how councils can eliminate pain points in household recycling services.

Image by Kenny Luo / www.kennyluo.com / Unsplash

Today, I loaded the entire boot of my estate car with rubbish to dispose of at the dump. I arrived at Riverside Recycling Centre and joined the queue, with around 20 cars in front of me. I waited for an hour only to be turned away by a very remorseful employee saying the skips were full. I’m not here to complain…